DELIVERY FAQs

What are the delivery charges for online orders?

Delivery charges depend on the size and weight of your order. Small items usually have a flat rate, while larger items may have a variable shipping fee calculated at checkout. All costs are shown before you complete your purchase.

How long will delivery take?

Standard UK delivery usually takes 3–5 working days. Larger or custom orders may take 7–10 working days. Specific locations may take slightly longer. Get in touch with our team for further information. 

What happens after I place my order?

After ordering, you will receive an order confirmation email. Your order is then processed, packed, and dispatched. Once shipped, you’ll get a shipping confirmation with tracking details.

Do I receive an invoice for my order?

Yes. An invoice is automatically emailed after your order is confirmed. You can also download it from your online account if you have one.

When is the payment taken from my bank account?

Payment is taken immediately for online card or PayPal payments. Other payment methods may have different processing times, which are shown during checkout.

What should I do if I receive a damaged or incorrect product?

Contact our customer service immediately with your order number and photos. We will arrange a replacement or refund as quickly as possible.

Can I change my delivery address or reschedule delivery?

Yes. Contact us as soon as possible after placing your order. Changes can usually be made before the order is dispatched.

TRADE FAQs

Do you offer trade discounts?

Yes. We provide trade pricing for eligible businesses. To apply, you may need to create a trade account or provide proof of business.

Are there minimum order quantities for trade customers?

Some items may have minimum quantities for trade orders. These are specified on the product page or when creating a trade account.

What are the lead times for large trade orders?

Large or custom orders usually take 7–14 working days, depending on availability. We advise contacting us for accurate lead times.

Can I get support for trade orders?

Absolutely. Get in touch directly with our team for specific order assistance, advice, or requests. 

INSTALLATION FAQs

Do you offer installation services?

Installation services may be available for both domestic and commercial projects. For more details, visit our Domestic Work and Commercial Work pages or contact the team directly.

Can you provide installation advice?

Some guidance may be available on product and service pages. For project-specific advice, please get in touch with the team.

What tools are required for installation?

Tools and equipment vary depending on the product and project. Your installer or contractor will be able to confirm what is needed.

How long does installation take?

Timeframes depend on the size and complexity of the project. The team can provide more accurate estimates upon enquiry.

Are there any safety considerations?

Always follow standard health and safety practices and any instructions provided with the products or by your installer.